Communicating “error” in medicine
published in July - August 2021 - in Il Fisioterapista - issue n.4
Giacomo P. Delvecchio

To inform the patient that an “error” was made in medicine is difficult but, at the same time, it is a duty – as part of the doctor’s professionalism – to inform everyone, for the sake of the safety of treatment and of the patient, and as a lesson for all to learn. The best way to communicate the error is to establish a relationship with the patient: in such a way, the communication can become an opportunity to start building a new therapeutic alliance.