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References
Soddisfazione dell'utente in riabilitazione
published in May - June 2001 - in Il Fisioterapista - issue n.3

There are no translations available.

Bibliografia

  1. Cleary PD, McNeil BJ. Patient satisfaction as indicator of quality care. Inquiry 1988; 25: 25-36.

  2. Ottonello M. La soddisfazione del paziente come indicatore per la verifica di qualità: dimensioni e fattori correlati. Scienza Riabilitativa 1997; 1: 48-50.

  3. Pascoe GC. Patient satisfaction in Primary Health care: a literature review and analysis. Evaluation Program Planning 1983; 6: 185-210.

  4. Fitzpatrick R. Surveys of patient satisfaction I: important general considerations. BMJ 1991; 302: 887-89.

  5. Like R, Zyzanski SJ. Patient satisfaction with the medical encounter: social psycological determinants. Soc Sci Med 1987; 24: 351-357.

  6. Ware JE. How to survey patients satisfaction. Drug Intell Clin Pharm 1981; 15: 892-99.

  7. Lochman JE. Factors related to patient’s satisfaction with their medical care. J Community Health 1983; 9: 91-109.

  8. Svarstad BL. Physician-patient communication and patient confirmity with medical advice. In: The growth of bureaucratic medicine. New York: John Wiley & Sons, 1976.

  9. Bartlett EE. The effects of physician communication skills on patients satisfaction, recall and adherence. J Chronic Dis 1984; 37: 755-64.

  10. Wolinsky FD. Health service utilization and attitude toward maintenance organizations: a theoretical and metodological discussion. J Health Soc Behav 1976; 17: 221-36.

  11. Ware JE, Davies-Avery A, Steawart AL. The measurement and meaning of patient satisfaction: a review of the recent literature. Health Med Serv Rev 1978; 1: 1-15.

  12. Fitzpatrick R.Surveys of patients satisfaction II: designing a questionnaire and conducting a survey. BMJ 1991; 302: 1129-32.

  13. Panella L, Tinelli C. Qualità, che fare? Manuale sulle tecniche e la metodologia per il miglioramento continuo della qualità ad uso degli operatori sanitari addetti alla riabilitazione. Ed Rosini, 1997.


 
There are no translations available.