Calgary Cambridge Guide: effective communication
between the physiotherapist and patient

published in November - December 2019 - in Il Fisioterapista - issue n.6


  1. Marinelli M. Medicina Narrativa, comunicazione ed etica della cura. In: Marinelli M (a cura di). Persone che curano. Roma: Aracne Editrice, 2017.
  2. Kurtz SM, Silverman JD, Draper J. Teaching and learning communication skills in medicine. Oxford: Radcliffe Medical Press, 1998.
  3. Silverman JD, Kurtz SM, Draper J. Skills for communicating with patients. Oxford: Radcliffe Medical Press, 1998.
  4. Stewart MA, Roter D (eds). Communicating with medical patients. Newbbury Park, CA: Sage Publications, 1989.
  5. Hojat M. Empathy in health professions education and patient care. Switzerland: Springer International Publishing, 2016.
  6. Hojat M, Gonnella JS, Nasca TJ, et al. Physician empathy: definition, components, measurement, and relationship to gender and specialty. Am J Psych 2002; 159(9): 1563-9.
  7. Hojat M. Empathy in patient care. Antecedents, development, measurement, and outcomes. Switzerland: Springer International Publishing, 2016.
  8. Hojat M, Vergare MJ, Maxwell K, et al. The devil is in the third year: a longitudinal study of erosion of empathy in medical school. Acad Med 2009; 84(9): 1182-91.
  9. Frankel RM. The evolution of empathy research. Models, muddles, and mechanisms, patient education and counselling. Patient Education and Counseling 2017; 100(11): 2128-30.
  10. Del Piccolo L, Finset A, Zimmermann C; on behalf of the Verona Network. Definition of cues and concerns expressed by patients in medical consultation. Each manual, 2008.